Q. How do purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
Mashstore Online offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via eGHL (Visa or Mastercard / Internet Banking)
2. Offline Bank Transfer
Bank : CIMB Bank
Bank Account : 8007-1912-84
Account Name : Mashstore Tech
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
For manual Online Transfer, you may snapshot or print screen and email to firstname.lastname@example.org or whatsapp +6012-3258467
Note: Your purchased products will not be delivered until we have this confirmation.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to email@example.com or whatsapp +6012-3258467 to inform about any changes/cancellation of order.
- Orders that are in shipping or shipped will not be eligible for further changes/cancellation.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia.
Q. How long does the delivery usually takes?
Delivery usually will takes about 1 to 3 working days depending on courier delivery service status at your location
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us a whatsapp via +6012-3258467 or an email to firstname.lastname@example.org for us to clear your doubts.